FAQs
Q1: Do you display items in a physical store?
A1: We do not display items in a physical store. All sales are conducted online.
Q2: Can you ship the same day?
A2: Normally, we ship within 2-3 days of purchase. Depending on when you place your order, same-day shipping may be possible. We have business trips about once a month, during which shipping may take 4-5 days.
Q3: Can I get a receipt?
A3: We will include a delivery note with our invoice number and qualified invoice issuer registration number. Please use that as your receipt.
Q4: The product I received has a defect not mentioned in the description.
A4: If there is a defect not mentioned in the description, we will accept returns and issue refunds within 30 days of delivery completion. Please contact us via email or phone.
Please return the item COD. Once we confirm receipt of the item, we will issue a refund.
*This only applies if the item is in the same condition as when we shipped it.
*Please note that we cannot accept returns after 30 days, or if the customer has damaged or broken the item themselves.
Q5: I want to return a junk item. Is that possible?
A5: We cannot accept returns for items described as "junk" or "as-is." Please understand.
Q6: The lens dirt was worse than I expected, or the feel of the operation was different from what I expected.
A6: Perceptions of lens/optical appearance, and the feel of helicoids, dials, and buttons vary from person to person. As these are used items, we cannot accept returns due to excessive subjectivity. We also cannot accept returns for conditions that do not affect photography. Please understand.
Q7: Where can I find more information about shipping and returns?
A7: Please refer to the shopping guide on our website.